We want you to thoroughly enjoy your shopping experience! Here are a few guidelines and policies for buying from PattyNaps.com

Payment
All prices are in U.S. dollars.

Our e-store is open 24 hours a day, 365 days a year. However, being a family business, we take weekends and evenings off. We'll almost always answer your email within 2 business days (Monday - Friday).

We accept PayPal for credit card, e-check, or existing balance payments. Items purchased with an e-check will not be shipped until the balance has cleared. Your credit card statement will read "PattyNaps" for items purchased through PayPal. We also accept money orders. Products will be held for 10 days from the time of purchase. If your money order is not received in 10 days, items will be "re-shelved" and up for grabs.

Our shopping cart is set to automatically send you a confirmation of your order. Don't panic if this doesn't happen.. some spam blockers will not allow emails from our system to reach you. If you paid with PayPal, you will get a confirmation from PayPal and you can rest assured that we received your order! We don't usually send out any other confirmation emails, as all that emailing is time consuming and we'd rather spend time preparing your order. If you paid with money order, we will contact you when your money order arrives safely. We know it's scary to spend money online, especially if you've never done business with us before, but we have a 100% customer satisfaction rating with PayPal. If you have any questions, please email us.

Shipping
We will ship to the United States and Canada only. Listed shipping prices are for United States and Canada. International shipping is available for additional postage charge. We are required by law to accurately mark all customs forms with actual value and package content information. Please do not request that we mark your items as gifts. International customers are responsible for all taxes and duties that may be imposed by your government.

Shipping is either USPS First Class or USPS Priority depending on number of items ordered. We cannot be responsible for packages lost in the mail. We track all orders with delivery confirmation. Insurance is always available for an additional charge. Please contact us via email if you'd like to insure your order.

We endeavor to ship in stock items within 1-3 business days after purchase. We ship Monday through Friday. In stock orders will always be shipped within 5 business days unless otherwise stated. Custom orders may take up to 3 business weeks to ship. WeI do not consider Saturday or Sunday to be "business days". Please be aware that holidays often slow the mailing process.


All orders include Delivery Confirmation - Please email to request your tracking number.

Returns

We want you to be happy with your order and will do our best to resolve any issues. Carefully inspect your purchase upon receipt for order accuracy. Check fit and quality prior to washing or wearing. We will not accept for return any items in washed or worn condition. Sorry, no refunds on custom orders.

If you find an item to be of the wrong size or if you are unhappy with the quality, you may return within 30 days of purchase at your shipping expense. Your return shipping may be reimbursed (at our discretion - USPS first class ONLY) if the wrong product was sent to you or your item is found to be defective. You must contact us via email prior to return with the details of your product issue prior to return. You may recieve replacement, repair, store credit, or a cash refund upon return. We reserve the right to charge a 15% restocking fee on any return.

We do not guarantee nor will we replace, refund, or repair any items purchased second hand.